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Introduction

This Terms of Service document (“Terms” or “Agreement”) is a legal contract between you (the “Customer” or “you”) and Trustivo LLC, a Nevada, USA limited liability company. These Terms govern your access to and use of Trustivo’s services provided through the getmorereviews.com.au website (the “Site”) and related tools. By using or accessing our Site or services, you agree to be bound by these Terms. If you do not agree, you must not use the Site or services. All references to “Trustivo,” “we,” “us,” or “the Company” mean Trustivo LLC. Customers accessing getmorereviews.com.au are entering into an agreement with Trustivo LLC (located at 1980 Festival Plaza Drive #300, Las Vegas, NV 89135, USA), and not with any Australian entity.

Authority: If you are using the services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to this Agreement. In that case, “you” refers to the entity. You also represent that you are at least 18 years old and otherwise legally qualified to enter into this Agreement.

Business Use Only: The services are offered only for business-to-business (B2B) use. They are not intended for personal, household, or consumer use. By registering or using the services, you affirm that you are not a “consumer” and will use the services solely for business purposes.

Modifications: Trustivo may modify these Terms from time to time. If we make material changes, we will post the updated Terms on our Site (and/or notify you by email or through the service). Changes will not apply retroactively. Your continued use of the services after updated Terms are posted constitutes your acceptance of the changes. It is your responsibility to review the Terms periodically for updates.

 

Services

Trustivo provides an online platform and related tools to help businesses gather and manage customer reviews and feedback. Our key Services include:

  • Review Request Automation: Tools for sending automated email and SMS messages to request reviews from your customers.
  • Customer Feedback Tools: Mechanisms (such as surveys or forms) for collecting direct feedback from customers.
  • Review Monitoring and Management: Dashboards or interfaces to track, manage, and respond to reviews on third-party platforms.

Collectively, these and any additional features we offer from time to time are referred to as the “Services.” The Services are designed for legitimate businesses to improve their online reputation by soliciting genuine feedback and reviews from their customers. We do not provide or assist with fake reviews, bots, or any deceptive practices – all reviews must come from real customers based on actual experiences. In using the Services, you understand that Trustivo is not a review publisher; we simply facilitate communications between you and your customers and provide tools to monitor reviews on external platforms. We do not guarantee that any particular number of customers will respond with reviews, nor do we have control over the content of reviews on third-party sites.

You are responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access, or use the Services (such as hardware, internet access, telephone or mobile service, etc.), and for any associated fees. We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice, without liability to you. Any new features or tools added to the Services will also be subject to these Terms.

 

Eligibility

Business Eligibility: You may use the Services only if you are a business entity or an authorized representative of a business. The Services are not available to individual consumers or for personal use. By accepting these Terms, you affirm that you are using the Services solely for purposes related to a business or organization (for example, to gather reviews for a company you own or are employed by). If you are an individual entering into this Agreement, you certify that you are doing so in the course of business and not as a consumer.

Minimum Age and Capacity: You must be 18 years or older, and capable of forming a legally binding contract, to register for or use the Services. You may not use the Services if you are barred from doing so under the laws of the United States, Australia, or any other applicable jurisdiction.

Account Registration: To access many of our features, you may be required to register an account. You agree to provide truthful, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you become aware of any unauthorized use of your account, you must notify us promptly via our contact form or support email.

 

Payment Terms

Fees and Billing: By subscribing to our Services, you agree to pay the applicable subscription fees or usage fees (“Fees”) for the plan and features you select. All Fees are stated and charged in United States Dollars (USD). Because Trustivo LLC is a U.S. entity, no Australian GST (Goods and Services Tax) will be charged on our Fees. All prices are exclusive of any taxes, duties, or government charges (except taxes on Trustivo’s income). You are responsible for any applicable taxes or VAT in your jurisdiction that may be due in connection with your purchase of the Services.

Payment Method: Fees will typically be billed in advance on a recurring basis (e.g. monthly or annually, depending on your subscription plan) and charged to the credit card or payment method you provide. By providing a payment method, you authorize Trustivo (and our designated payment processor) to charge the Fees to that method on the schedule disclosed to you. If your payment is due on a certain date, we may charge your card on or after that date. All payments shall be made in USD and are due in full upon invoice or as per the auto-billing schedule.

Auto-Renewal: Subscriptions will automatically renew at the end of each billing cycle (month-to-month or year-to-year, as applicable) unless you cancel in accordance with the Cancellation section below. Upon renewal, the payment method on file will be charged the then-current subscription rate, unless you have cancelled or changed your plan prior to the renewal.

No GST & International Charges: As noted, we do not add GST to our charges. If you are an Australian customer, by purchasing the Services you acknowledge that the supplier is an overseas (U.S.) entity and that GST does not apply. You agree not to withhold or deduct any foreign taxes from the amounts due to us. In the event any tax is required by law to be withheld on payments you make to us, you may deduct such tax and pay it to the appropriate tax authority, but you must provide us with an official receipt of the payment or other documents to claim a foreign tax credit. The remaining amount after such lawful deduction must be remitted to us.

Late Payments: If any Fees are not paid on time, Trustivo reserves the right to suspend or terminate your access to the Services until payment is made. We may charge interest on overdue amounts at the rate of 1.5% per month (or the highest rate permitted by law, if lower), from the due date until the date of payment. You will be responsible for Trustivo’s reasonable costs of collection in pursuing overdue amounts (such as legal fees and debt collection agency costs). We also reserve the right to terminate your account for non-payment, in which case the Cancellation provisions below will apply.

No Refunds: Except during an authorized free trial period, all payments are final and non-refundable. This means that once you are charged for a subscription period (monthly, yearly, or otherwise), you will not be entitled to a refund of that payment in whole or in part, even if you stop using the Services during that period. We bill in advance for the upcoming period; if you cancel mid-period, your cancellation will take effect at the end of the current paid term (no pro-rated refunds). This no-refund policy applies to all Fees, including subscription fees, one-time charges, and overage charges, except as expressly stated in these Terms or as required by law.

 

Trial & Refunds

Free Trial: Trustivo may, at its discretion, offer new customers a free trial of the Services for a limited period. The duration and features of any free trial will be as communicated on our Site or in an offer to you. Free trials are offered solely at Trustivo’s discretion and may be refused or revoked by us for any reason. During the free trial period, you will not be charged for the Services. However, you may be required to submit billing information when signing up for the trial; this helps ensure a smooth transition to paid service if you choose to continue. We will notify you of the trial length and any steps needed to cancel before the trial ends.

Automatic Conversion: If you do not cancel before the free trial period expires, your trial will automatically convert to a paid subscription, and we will charge your provided payment method the applicable subscription Fees immediately upon the trial’s end. You are responsible for tracking the trial expiration date. We are not obligated to provide any additional notice before charging you at the end of a trial.

Post-Trial Payments Non-Refundable: Once a free trial ends and your paid subscription begins, all charges are non-refundable. No refunds will be given for subscription fees once billed, whether in whole or pro-rated, even if you decide to stop using the Services shortly thereafter. We offer the free trial period for you to evaluate the Services; after that, all sales are final. If you cancel shortly after a renewal because you forgot to cancel during the trial or prior period, we will not issue a refund for that renewal. Please ensure you cancel in time if you do not wish to continue with a paid plan.

One Trial Per Customer: Free trials are limited to one per customer (or per business). If you attempt to sign up for multiple trial periods (for example, with different accounts or email addresses for the same business), Trustivo reserves the right to charge you for the additional trial usage or terminate those duplicate trial accounts.

Exceptional Refunds: In general, Trustivo does not offer refunds. In rare cases and at our sole discretion, we may choose to issue a partial or full refund in response to extenuating circumstances (for example, a billing error on our part). Any such decision will be case-specific and does not waive our right to enforce the no-refunds policy going forward. Nothing in these Terms limits any legal rights you may have to a refund that cannot be waived, but given that the Services are B2B and provided by a U.S. company, typical consumer refund laws (such as cooling-off periods) do not apply.

 

Cancellation

No Lock-In Contracts: We do not require long-term commitments. Our subscriptions are flexible and can be cancelled at any time as described here. There are no fixed-term lock-in contracts for the standard subscription plans; your commitment is only for the current billing period you’ve paid for.

Cancellation by You: You may cancel your subscription at any time, effective at the end of your current billing period, by giving us at least 7 days’ written notice prior to your next billing date. “Written notice” means you must inform us through a written communication – the easiest method is via our website contact form or by email to our support address (if provided). The notice should clearly state that you wish to cancel the Services and include identifying information for your account. If you provide at least 7 days’ advance notice, your subscription will terminate at the end of the current paid term and you will not be charged for the next period. For example, if your monthly subscription renews on the 30th of each month, you should send your cancellation notice by the 23rd to avoid being billed on the 30th.

If you fail to give the required 7 days’ notice before your renewal date, we may (at our discretion) treat the cancellation as effective at the end of the next billing cycle. In other words, you might be charged for one final cycle if notice was not timely. We urge you to cancel with sufficient lead time to avoid unintended charges.

Confirmation of Cancellation: Upon receiving your cancellation request, we will send a confirmation (via email or via the platform) to acknowledge the cancellation and let you know the effective date. If you do not receive confirmation within a reasonable time, please follow up as your cancellation request may not have been received. Retain the confirmation for your records.

Effect of Cancellation: Once cancellation is effective, we will deactivate your account and cease providing the Services to you. You will lose access to features and any data stored in your account, so please export any important data before the cancellation effective date. We are not responsible for storing or providing your content or data after termination (we may delete it, unless legally required to retain). Cancellation of your subscription does not relieve you of responsibility for any charges accrued before the cancellation date. You will remain responsible for any unpaid fees up to the effective date of termination.

Trustivo Termination Rights: While we hope to have you as a long-term customer, Trustivo reserves the right to suspend or terminate your access to the Services at any time for violation of these Terms or for any security, legal, or regulatory reason. If you violate the letter or spirit of this Agreement (for example, by engaging in prohibited use or illegal conduct), we may terminate or suspend your account immediately without notice. We may also terminate the Agreement for convenience by providing you notice (e.g., if we decide to discontinue the Services or a particular geographic offering), in which case we will let you continue to access the Services for the remainder of any period you’ve paid for or provide a pro-rata refund for the unused portion. In all cases of termination by Trustivo (except termination for your breach), we will endeavor to provide reasonable notice to you.

No Early Termination Fees: Because there are no long-term contracts, we do not charge a separate termination fee upon cancellation. The only charges you incur are for the Services up through the effective date of termination.

 

Data Use and Privacy

Your use of our Services involves providing us with data about your business, your customers, and potentially personal information of individuals (such as customer names, phone numbers, email addresses, and feedback). Trustivo understands the sensitive nature of this data and is committed to using and protecting it in accordance with applicable laws and our Privacy Policy. Below is a summary of our data use practices:

Customer Data Ownership: You retain all rights to the data you (or your end customers) input or submit to the Services (“Customer Data”). This includes your customer lists, contact information, feedback, and any other content you provide. Trustivo does not claim ownership of your Customer Data. You grant Trustivo a license to host, use, process, transmit, and display your Customer Data only as necessary to provide the Services and as otherwise permitted by this Agreement. For example, we will use the email addresses or phone numbers you upload solely to send review requests or feedback solicitations per your instructions.

Data Processing and Protection: Trustivo will act as a data processor with respect to any personal data contained in Customer Data, and you are the data controller (as those terms are defined under laws like the GDPR). This means we will only process personal data on your behalf and according to your instructions (which are generally to provide the Services). We will implement reasonable and appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure. We comply with applicable data protection and privacy laws, including (where relevant) the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Australia’s Privacy Act 1988 (Cth), among others. Trustivo will not sell or rent your Customer Data to any third party. We will not share Customer Data with third parties except (a) as needed to operate or enhance the Services (for example, using a secure email/SMS delivery service as a sub-processor), (b) as required by law or lawful requests, or (c) with your explicit consent. Any third-party sub-processors we engage will be bound by obligations to protect the data at least as strict as those we undertake.

Confidentiality: We consider your Customer Data and any non-public information about your business to be your confidential information. We will not disclose it to anyone outside Trustivo except as needed to provide the Services or as permitted in these Terms. Likewise, you may learn confidential information about Trustivo or our Services; for example, non-public features or pricing. You agree not to disclose our confidential information except to your advisors or as permitted by us in writing. These confidentiality obligations continue even after termination of the Agreement.

Aggregated Data: Trustivo may compile anonymized and aggregated data from the operation of our Services (for example, general usage statistics or trends across multiple clients). Any aggregated data will not identify you or any individual, and we may use such data to improve our Services, publish insights, or for other business purposes. This aggregated data is owned by Trustivo, but it will never include personally identifiable information or your confidential business information.

Privacy Policy: Please review our Privacy Policy (available on our Site) for more details on how we collect, use, and protect personal information. The Privacy Policy is incorporated into these Terms by reference. By using the Services, you also agree to the practices described in our Privacy Policy. If there is a conflict between these Terms and the Privacy Policy regarding personal data handling, these Terms will prevail as to obligations and liability, but both documents will be interpreted to give maximum effect to privacy protections.

Customer Obligations (Data): You represent and warrant that you have obtained all necessary permissions and consents from your customers or contacts before submitting their personal information into the Trustivo platform. You are responsible for ensuring that your use of the Services (including your communications with customers) complies with all applicable privacy and data protection laws. For example, if you are subject to GDPR, you must have a lawful basis (such as consent) to send emails or texts to your customers. If you are subject to the Australian Privacy Act or Spam Act, you must obtain consent for electronic messages and include any required opt-out mechanisms. Trustivo will assist you by providing certain features (e.g., unsubscribe links in emails), but you must use the Services in a compliant manner. You agree not to upload or share with us any personal data that is not necessary for the use of the Services. If you provide us with any sensitive personal information (which we do not request), you are responsible for doing so in compliance with law, and we will treat it as ordinary Customer Data.

Data Localization: By using an Australian-facing site operated by a U.S. company, you acknowledge that Customer Data (including personal data) may be transferred to or stored in the United States or other jurisdictions outside of Australia. We will take steps to ensure any cross-border data transfers comply with legal requirements (for instance, using standard contractual clauses for GDPR-covered data transfers, if applicable). By using the Services, you consent to such international data transfers, and you represent that you have obtained any necessary consents from the individuals whose data is transferred.

 

Intellectual Property

Trustivo’s Intellectual Property: All rights, title, and interest in and to the Services and the Site, including all software, technology, algorithms, databases, user interfaces, content, trademarks (e.g., “Trustivo”™), trade names, logos, and other intellectual property (collectively, “Trustivo IP”), are and will remain the exclusive property of Trustivo LLC and/or its licensors. These Terms do not grant you any ownership of or license to Trustivo IP, except for the limited usage rights described below. You agree not to copy, reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform any part of the Trustivo Services or Site except as expressly permitted by us. You will not remove or alter any copyright, trademark, or other proprietary notices on the Site or provided through the Services.

License to Use the Services: Subject to your ongoing compliance with this Agreement and payment of applicable fees, Trustivo grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes. This license allows you to use our platform and tools to send review requests and manage feedback for your business. You may not sublicense or transfer this license to any third party without our written approval. All rights not expressly granted to you are reserved by Trustivo.

Feedback: If you send or transmit any communications or materials to Trustivo suggesting or recommending changes to the Services, including without limitation new features or functionality relating thereto, or any comments, questions, or feedback (“Feedback”), Trustivo is free to use such Feedback in any manner. We may incorporate your Feedback into our products or services without obligation or compensation to you. You hereby grant to Trustivo a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate any Feedback you provide.

Your Content and Marks: If as part of the Services you upload or input any content (such as your business’s logo, trademarks, review responses, or other materials) (“Your Content”), you retain all ownership of that content. You grant Trustivo a license to use, reproduce, and display Your Content as needed to provide the Services (for example, including your logo in a review request email template that goes to your customers). You represent that you have all necessary rights to provide Your Content to us and to grant this license, and that none of Your Content, nor Trustivo’s use of it in providing the Services, will infringe any intellectual property or other rights of any third party. We will handle any personal data in Your Content as part of Customer Data under the Data Use section above.

Third-Party Platforms and Content: The Services may interoperate with or incorporate data from third-party platforms (for example, Google Business Profile, Facebook, Yelp, or other review sites). Any trademarks, logos, or content from third-party platforms remain the property of their respective owners. Use of those third-party services is subject to the terms and policies of those providers. Trustivo is not responsible for the content on third-party platforms or for any actions those platforms take (such as removing reviews or changing their APIs). You are responsible for complying with any third-party terms when you use our Services to interact with those platforms (for example, if our tool helps you generate a link for customers to leave a Google review, you must abide by Google’s rules for reviews).

No Competitive Use or Reverse Engineering: You shall not use the Services for the purpose of developing or enhancing a competing product or service. You are expressly prohibited from reverse engineering, decompiling, or disassembling the software underlying our Services, or attempting to derive the source code or underlying ideas or algorithms. If such activities are allowed by law notwithstanding this prohibition (for example, under certain open-source licenses or local laws), you agree to first request needed information from us and use it only within the limits allowed.

 

Prohibited Use

You agree to use the Services only for lawful purposes and in compliance with this Agreement. You shall not (and shall not permit any third party to) use the Services in any manner that:

  • Violates Laws or Regulations: You must not use the Services in a way that violates any applicable law, regulation, or rule. This includes (but is not limited to) spam and privacy laws (such as the U.S. CAN-SPAM Act and TCPA, Canada’s CASL, Australia’s Spam Act 2003, GDPR, CCPA, etc.), consumer protection laws, or any regulations regarding electronic communications. You are responsible for ensuring that your use (and the content of your messages to customers) complies with all such laws.
  • Engages in Unlawful or Fraudulent Activity: You may not use the Services for any unlawful, fraudulent, deceptive, or misleading activity. This includes generating or facilitating fake reviews, false testimonials, or any form of “astroturfing.” Trustivo strictly prohibits the buying, selling, or manufacturing of fake reviews. You also may not use the Services to impersonate any person or entity or to falsely state or misrepresent your affiliation.
  • Constitutes Review Gating or Biased Solicitation: The Services must not be used to engage in “review gating” – i.e., selectively soliciting positive reviews while discouraging or preventing unhappy customers from leaving feedback on public platforms. You may not use our tools to send review requests only to customers who have indicated satisfaction, or to withhold review opportunities from customers who provide negative feedback. Both the U.S. Federal Trade Commission (FTC) and Google prohibit such practices. Likewise, you must not incentivize reviews in a way that violates any platform’s policies (for example, offering rewards or discounts in exchange for positive reviews is forbidden). Trustivo’s Services are configured to comply with these guidelines, and any attempt to bypass or manipulate the process to enable review gating or incentivized reviews is a breach of these Terms.
  • Sends Unsolicited or Unauthorized Communications (Spam): You must not use the Services to send unsolicited mass emails or text messages (“spam”) to persons who have not consented to such contact from you. You are only permitted to message customers or contacts who have a relationship with your business and as permitted by law. Sending promotional messages unrelated to review/feedback requests via our platform is not allowed. Every message you send using the Services must comply with applicable anti-spam requirements (e.g., include any required identifiers or unsubscribe mechanisms). You must promptly honor any opt-out or unsubscribe requests you receive.
  • Contains Harmful or Objectionable Content: You must not transmit or store through the Services any content that is illegal, defamatory, libelous, obscene, pornographic, indecent, harassing, threatening, or hateful. You also must not use the Services to facilitate the distribution of viruses, malware, or any other malicious code. Any attempt to upload or send content that may harm or interfere with the networks, computers, or data of Trustivo or recipients is strictly prohibited.
  • Infringes Rights of Others: You must not use the Services to upload, send, or store any content that infringes any third party’s intellectual property rights, privacy rights, or other personal or proprietary rights. This includes unauthorized use of copyrighted material, trademarks, or trade secrets, as well as invasive marketing to individuals who have not agreed to be contacted.
  • Interferes with the Services or Others: You shall not engage in any activity that disrupts or interferes with the Services, the servers and networks used to provide the Services, or any other user’s use of the Services. This includes attempting to overload, spam, or crash the Service; conducting denial-of-service attacks; or attempting to bypass any security or authentication measures.
  • Unauthorized Access: You must not attempt to gain unauthorized access to any portion of the Services, other user accounts, or any systems or networks connected to the Services. Similarly, you should not probe, scan, or test the vulnerability of the Services or any related system, or breach any security or authentication measures.
  • Resale or Misuse of the Service: You may not resell, rent, or lease the Services to third parties without our permission. You may not use the Services to operate as a service bureau or to process data on behalf of any third party that is not bound by these Terms. Additionally, using the Services in any manner not authorized by Trustivo, or in a way that is intended to avoid incurring fees or to exceed usage limits, is prohibited.

Trustivo reserves the right to investigate any violation of this Prohibited Use section or any misuse of the Services. We may suspend or terminate your access to the Services (with or without notice) for suspected violations, and/or remove any offending content, at our sole discretion. You agree to cooperate with us in our investigation of any such incidents.

 

Compliance with Guidelines and Laws

Trustivo is committed to ethical and legal business practices, especially in the realm of online reviews and communications. We comply with the guidelines set forth by regulators and platforms such as the U.S. Federal Trade Commission (FTC) and Google, and we require that you do the same when using our Services. This section highlights key compliance areas:

FTC Guidelines on Reviews: The FTC’s guidelines on endorsements and customer reviews prohibit deceptive or manipulative review practices. This means you cannot fabricate reviews, you cannot cherry-pick only positive reviews, and you cannot unduly influence the content of reviews. The FTC explicitly forbids asking only happy customers for reviews or offering incentives solely for positive feedback. Companies found engaging in “review gating” or fake reviews can face significant fines. By using Trustivo’s Services, you agree to follow these principles. You should solicit feedback in a neutral manner and accept all genuine feedback (positive or negative) without interference. We will not knowingly assist any customer in violating these rules. If we discover that you are attempting to use the platform for such practices, we will suspend or terminate your access immediately.

Google and Other Platform Policies: Many review platforms (Google, Yelp, TripAdvisor, etc.) have terms of service and content policies that prohibit review gating, incentivized reviews, and fake reviews. For example, Google’s policies do not allow businesses to discourage negative reviews or solicit positive reviews only, and they forbid compensating people for reviews. Trustivo’s platform is intended to help you get reviews in a compliant way. You agree not to use the Services in a manner that would violate any third-party platform’s terms. This includes not using language in your review requests that is prohibited, not selectively inviting only satisfied customers, and not modifying or reusing any content from those platforms in violation of their copyrights or policies. We encourage you to familiarize yourself with the major platforms’ review policies. Using our Services does not absolve you of the responsibility to abide by those independent policies.

No Fake Reviews or Bots: As stated, Trustivo has a zero-tolerance policy for fake reviews and automated posting. Not only are these practices unethical, they are now explicitly illegal in several jurisdictions (the FTC has passed rules banning the sale or purchase of fake reviews, with hefty penalties). We do not provide any mechanism to generate reviews via bots or to post reviews on your behalf. All review content must come directly from your actual customers. You agree that you will not use any third-party service or workaround in conjunction with Trustivo to create or solicit fake reviews. Any indication that you have engaged in such practices (whether through our Service or elsewhere) will result in termination of your account.

Anti-Spam and Communications Laws: We reiterate that you must comply with laws governing email, SMS, and other communications. This includes the U.S. CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA) for SMS/phone in the U.S., Canada’s Anti-Spam Law (CASL) for messages to Canadian residents, the Australian Spam Act 2003, the EU’s e-Privacy Directive and any local implementations, etc. Key requirements are: (a) obtain consent from recipients where required before sending messages, (b) include proper identification of the sender in messages, (c) include an easy and free way to opt-out (unsubscribe) in each message, and (d) honor opt-out requests promptly. Trustivo provides tools to help with compliance (like unsubscribe links), but you are responsible for using them correctly. If a recipient withdraws consent or opts out, you agree to stop sending them further messages through our Service. You also agree to only send review requests related to actual transactions or experiences the recipient had with your business – no cold-contacting strangers or purchased lists.

Data Protection Laws: You must also comply with any privacy and data protection laws applicable to your use of the Services, especially when handling personal data of your customers. This was covered in the Data Use section, but to emphasize: if you are subject to laws like the GDPR (Europe), UK GDPR, CCPA (California), PDPA (Singapore), or Australian Privacy Principles, you have obligations regarding transparency, consent, and data subject rights. Trustivo will assist where we can (for example, by providing data export or deletion capabilities), but you must fulfill obligations such as responding to any individual’s request to access or delete their data that you have collected. Using our Services does not absolve you of your independent responsibilities under these laws.

Regulatory Compliance: If your industry is subject to specific regulations (for instance, healthcare privacy laws like HIPAA in the U.S. if you are a medical practice collecting patient feedback), it is your responsibility to ensure that using our Services is permitted and that you configure or use the Service in compliance with those regulations. Trustivo is not designed to collect highly sensitive personal health information or financial information, so you should not ask for or transmit such data via our platform. If you require a special data handling agreement (e.g., a Business Associate Agreement for HIPAA), please contact us to discuss if we can accommodate that.

Cooperation and Audit: You agree that, upon our reasonable request, you will cooperate with Trustivo in demonstrating or documenting your compliance with the obligations in this section. We may ask you to certify compliance or provide sample communications for review if needed to address a potential compliance issue. We do not routinely monitor the content of messages you send, but we reserve the right to do so if we have reason to believe you are violating these Terms or the law.

 

Disclaimers

As-Is Service: Trustivo provides the Services on an “as is” and “as available” basis. While we strive to offer the best experience, we make no guarantee that the Services will be uninterrupted, error-free, or meet all of your expectations. You understand that the operation of the Services may at times encounter technical or other problems and may not necessarily continue uninterrupted or without errors. Any new feature or tool that enhances the current Services will also be subject to this disclaimer unless explicitly stated otherwise.

No Warranty: To the fullest extent permitted by law, Trustivo disclaims all warranties and representations, express or implied, regarding the Services and Site. This includes, but is not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or course of performance. We do not warrant that the Services will result in any specific outcome for your business. For example, we make no warranty or promise that using our platform will generate any specific number of customer reviews, improve your star ratings, increase your revenue, or any other measurable benefit. All such outcomes depend on many factors beyond our control – including your customers’ willingness to write reviews, the quality of your products or services, and third-party platforms’ operations.

External Factors: Trustivo is not responsible for failures or delays in performance of the Services due to matters beyond our reasonable control. This includes issues with telecommunication systems, email service providers, SMS gateways, or changes made by third-party review platforms. We do not guarantee that every review request email or SMS you send will be delivered to or received by your customer. Delivery can be affected by spam filters, carrier problems, wrong contact information, or customers ignoring messages. Similarly, we cannot guarantee that third-party sites (like Google) will display or keep every review – those platforms have their own rules and filters. You acknowledge that there are inherent risks in electronic communications and that data can be lost or misdirected.

No Service Level Guarantee: Unless you have a separate Service Level Agreement in writing with us, we have not made any guarantees as to uptime or availability of the Service. We do strive for high availability, but downtime may occur. Maintenance windows or unexpected outages might make the Service unavailable from time to time. We are not liable for any losses or damages due to downtime or service interruptions. We will try to give advance notice for scheduled maintenance outages when possible.

No Professional Advice: Any information or guidance provided via the Services (for example, tips on how to respond to reviews, or suggested message templates) is for general informational purposes and does not constitute professional advice (legal, marketing, or otherwise). You should consult your own advisors before relying on any information from the Service that may have significant consequences for your business. Trustivo disclaims any liability for actions you take based on information provided through the Service or Site.

Beta Features: From time to time, Trustivo may offer access to beta or trial features that are still in development. Such features are provided “as is” without any warranties, may be unstable, and your use of them is at your own risk. We may discontinue beta features at any time or decide not to release them into the main Service.

Third-Party Services: If the Service integrates or links with any third-party services or websites, Trustivo makes no representations or warranties regarding those third-party services. We do not endorse and are not responsible for any third-party websites or resources. Your use of third-party services may be governed by their own terms and policies, and you are responsible for compliance with those if you choose to use them.

Australian Consumers: As noted, this service is offered for business use and not for personal, domestic, or household use. Therefore, the guarantees and rights under the Australian Consumer Law (ACL) generally will not apply. In the unlikely event that you are deemed a “consumer” under Australian law, then you may have certain non-excludable rights under the ACL. Nothing in these Terms is intended to exclude or restrict any right or remedy you have under the ACL that cannot be excluded or restricted by law. If any guarantee under the ACL is applicable to our provision of services, and we are entitled to limit the remedy for a breach of such guarantee, Trustivo’s liability is limited (at our option) to either re-supplying the services to you or paying the cost of having the services supplied again. However, again, by agreeing that you are using our Service for business purposes, you acknowledge that certain consumer guarantees may not apply.

No Other Warranties: Except as expressly set out in this Agreement, no oral or written information or advice given by Trustivo or its authorized representatives shall create any additional warranties or in any way increase the scope of our obligations hereunder. You assume the entire risk as to the results and performance of the Services. Some jurisdictions do not allow the disclaimer of certain warranties, so to the extent that applicable law prohibits disclaimers that are contained in this section, those specific disclaimers may not apply to you. In such event, the warranty term will be deemed modified to the minimum extent necessary to comply with the law.

 

Limitation of Liability

Indirect Damages: To the maximum extent permitted by law, in no event will Trustivo or its owners, officers, employees, affiliates, agents, or suppliers be liable to you for any indirect, incidental, special, consequential, punitive, or exemplary damages whatsoever arising out of or related to this Agreement or your use of the Services. This exclusion includes, without limitation, damages for lost profits, lost revenue, loss of goodwill, lost or corrupted data, business interruption, procurement of substitute services, or any other intangible losses, even if we have been advised of the possibility of such damages. It applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise). Trustivo will not be responsible for any compensation, reimbursement, or damages arising in connection with: your inability to use the Services as a result of any downtime or termination or suspension of the Services; the cost of procurement of substitute services; any investments, expenditures, or commitments by you in connection with this Agreement or your use of or access to the Services; or any unauthorized access to, alteration of, or deletion, destruction, damage, loss of your content or data.

Cap on Liability: To the extent permitted by law, Trustivo’s total cumulative liability to you for any and all claims arising from or relating to the Services or this Agreement (including any cause of action sounding in contract, tort, negligence, strict liability, or otherwise) shall not exceed the total amount of Fees actually paid by you to Trustivo for the Services in the 12 months immediately preceding the claim. If no Fees have been paid (for example, during a free trial period), Trustivo’s total liability for all claims shall not exceed USD $50 in aggregate. The existence of multiple claims will not enlarge this limit; the liability cap is applied in total across all claims. This limitation is an integral part of the bargain between Trustivo and you and shall apply even if an exclusive remedy fails of its essential purpose.

Exceptions: The limitations and exclusions of liability in this section do not apply to the extent prohibited by law. We do not exclude or limit liability for any liability that cannot be excluded by law, such as liability for death or personal injury directly caused by our gross negligence or willful misconduct, or for our fraud or fraudulent misrepresentation. Additionally, because this Agreement is governed by Nevada (USA) law, any limitations on liability are intended to be enforced to the fullest extent permitted under Nevada law and any other applicable law. If applicable law (for example, certain consumer protection laws) does not allow the exclusion of certain damages or the limitation of liability as set forth above, such provisions shall be deemed adjusted to the minimum extent necessary to comply with the law, and the remaining provisions of this section (and the Agreement) shall remain in full force and effect.

Australian Jurisdiction Specific: For customers in Australia, as mentioned under Disclaimers, if the Australian Consumer Law applies and a guarantee is deemed to apply to our Services, our liability for breach of that guarantee is limited, at our option, to re-supplying the services or paying the cost of re-supply. We exclude liability for breach of any non-mandatory statutory guarantees or implied conditions to the extent permitted. In no case will Trustivo’s liability extend to any indirect or consequential loss which arises as a side effect of the main loss or damage and which is not reasonably foreseeable by Trustivo.

Release: You release Trustivo from all liability for you having acquired or not acquired the Services, to the fullest extent permissible by law. If you are dissatisfied with any aspect of the Services or these Terms, your sole and exclusive remedy is to discontinue use of the Services.

Third-Party Claims: Under no circumstances will Trustivo be responsible or liable for any claims, losses, or damages resulting from the behavior of third parties (e.g., your customers or users, third-party service providers, hackers, or other external actors). For example, if a customer posts a defamatory review about your business on a third-party platform, Trustivo is not liable for that content or its effects; our role is limited to facilitating the request that led to the review.

 

Indemnification

You agree to indemnify, defend, and hold harmless Trustivo LLC, its parent, affiliates, and their respective directors, officers, employees, and agents (the “Indemnified Parties”) from and against any and all claims, liabilities, losses, damages, judgments, settlements, fines, penalties, and expenses (including reasonable attorneys’ fees and court costs) that arise out of or relate to: (a) your use of the Services in violation of these Terms or applicable law; (b) your breach of any provision of this Agreement, including any of your representations or warranties made herein; (c) any content or data you submit, transmit, or process through the Services, including allegations that Customer Data (such as the messages you send or other content you provide) infringes or misappropriates the intellectual property or privacy rights of a third party, or is defamatory or unlawful; or (d) your violation of any third-party rights in connection with your use of the Services, including any rights of your customers or any review platform.

For example, if you upload a customer list without proper consent and send bulk emails in violation of spam laws, and as a result a regulator or individual sues Trustivo or fines us, you would be obligated to indemnify and defend us against those claims. Similarly, if you use the Services to publish some content that infringes someone’s copyright or trademark and we get sued, you must indemnify us.

Procedures: Trustivo will give you prompt notice of any claim for which we seek indemnification (provided that failure to provide timely notice will not relieve you of your indemnification obligations except to the extent you are materially prejudiced by the delay). You shall then assume control of the defense and settlement of the claim with counsel reasonably satisfactory to Trustivo. We will cooperate with you in the defense at your request and expense. You shall not settle any claim in a manner that admits liability or imposes obligations on the Indemnified Parties (such as payment or conduct restrictions) without our prior written consent. Trustivo reserves the right, at its option, to participate in the defense of any claim with its own counsel at its own expense, but such participation will not relieve you of your obligations under this section.

This indemnity obligation shall survive any termination or expiration of this Agreement.

 

Governing Law and Dispute Resolution

Governing Law: This Agreement and any dispute arising out of or in connection with it or the Services shall be governed by and construed in accordance with the laws of the State of Nevada, United States of America, without regard to its conflict of laws principles. You and Trustivo agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to this Agreement.

Jurisdiction: You agree that any legal action or proceeding arising under or relating to this Agreement shall be brought exclusively in the state or federal courts located in Clark County, Nevada, USA. You and Trustivo each consent to the personal jurisdiction of those courts. You waive any objection to venue in those courts, including any claim that such action has been brought in an inconvenient forum. If you are based outside the USA, you acknowledge that by agreeing to Nevada law and jurisdiction, you may be waiving certain benefits of local consumer protection laws (if applicable), and you do so knowingly and voluntarily because this Agreement identifies a U.S. provider and is logically tied to U.S. law.

Injunctive Relief: Notwithstanding the above, nothing in these Terms will prevent Trustivo from seeking injunctive or equitable relief in any jurisdiction if we believe such action is necessary to prevent imminent harm or preserve the status quo (for example, to stop a misuse of our intellectual property or a breach of data security).

Arbitration (if applicable): At this time, we do not mandate arbitration for disputes. However, we encourage you to contact us first to attempt to resolve any issue informally. If we establish an arbitration policy in the future, we will update these Terms to reflect that. In the meantime, all disputes will be resolved in court as stated above, unless the parties mutually agree to another method of dispute resolution.

Time Limit on Claims: To the extent permitted by law, any claim or cause of action arising out of or related to the Services or this Agreement must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred. (This does not apply to claims by Trustivo for unpaid fees or indemnification.)

 

Miscellaneous

Entire Agreement: These Terms (along with any Order Form, Subscription Agreement, or addenda that you and we have both signed, and any documents expressly incorporated by reference such as the Privacy Policy) constitute the entire agreement between you and Trustivo regarding the Services. It supersedes all prior or contemporaneous oral or written communications, proposals, and representations with respect to the Services or any subject matter covered by this Agreement. In the event of a conflict between these Terms and any signed agreement between you and Trustivo, the signed agreement will prevail to the extent of the conflict.

No Waiver: No failure or delay by either party in exercising any right, power, or privilege under this Agreement shall operate as a waiver thereof. A waiver of any provision shall only be effective if in writing and signed by the party against whom the waiver is asserted. Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of the Terms shall remain in full force and effect. The parties shall endeavor in good faith to replace any invalid or unenforceable provision with a valid and enforceable one that, as closely as possible, achieves the original business purpose and allocation of risk.

Assignment: You may not assign or transfer this Agreement or any of your rights or obligations under it, whether by operation of law or otherwise, without Trustivo’s prior written consent. Any attempt by you to assign this Agreement without consent will be null. Trustivo may assign or transfer this Agreement (in whole or part) to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Subject to the foregoing, this Agreement will bind and insure to the benefit of the parties and their respective successors and permitted assigns.

Relationship of Parties: You and Trustivo are independent contractors. This Agreement does not create any joint venture, partnership, agency, or employment relationship between us. Neither party has the authority to bind the other or incur obligations on the other’s behalf without prior written consent.

No Third-Party Beneficiaries: There are no third-party beneficiaries to this Agreement. This Agreement is not intended to confer any legal rights or benefits on any person or entity that is not a party. (For clarity, your customers are not parties to or beneficiaries of this Agreement.)

Force Majeure: Trustivo will not be liable for any failure or delay in performance of its obligations (excluding payment obligations) if such failure or delay is due to causes beyond its reasonable control, such as acts of God, war, terrorism, civil disturbances, government actions, labor strikes, fires, floods, earthquakes, pandemics, power outages, or failures of the internet or any telecommunications network. We will make reasonable efforts to mitigate the effects of a force majeure event and resume full performance as soon as feasible.

Notices: Except as otherwise specified in these Terms, any notices under this Agreement must be given in writing. Trustivo may provide notices to you via email (to the address associated with your account), through your account dashboard, or by posting on our Site. You must send notices to Trustivo via the contact methods provided below (Contact Information section) or any other method we expressly designate. Notices will be deemed given (a) if by email, when the email is sent (provided no bounce-back or error message is received); (b) if via platform or site posting, upon your login to your account or viewing of the site where the notice is posted; or (c) if by courier or postal mail, upon delivery.

 

Contact Information

If you have any questions about these Terms or need to contact us for any reason, you may reach Trustivo LLC as follows:

Trustivo LLC (d/b/a getmorereviews.com.au)
 1980 Festival Plaza Drive, #300
 Las Vegas, NV 89135
 United States of America

Website: getmorereviews.com.au
 Contact Form: Please use the contact form on our website for all inquiries and notices. (This serves as our primary method for customer support and communications.)
 Email: If an email address is provided on our Site for support or legal notices, you may use that. Otherwise, the contact form will route your message appropriately.

No Phone Support: Please note that Trustivo does not offer phone support. We handle all customer inquiries and support requests via our online contact form or email. We typically respond within our business hours, and as soon as possible for support issues. If you require assistance, use the online resources or contact form, and our team will be glad to help.

By using the getmorereviews.com.au site and Services, you acknowledge that you have read, understood, and agree to these Terms of Service. Thank you for trusting Trustivo LLC with your business’s review management needs. We look forward to helping you get more genuine reviews and feedback to grow your reputation!