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At Get More Reviews (the “Service”), operated by Trustivo LLC, a U.S.-based company located at 1980 Festival Plaza Drive #300, Las Vegas, NV 89135, USA, we are committed to safeguarding your privacy and maintaining your trust. This Privacy Policy explains in detail how we collect, use, share, and protect personal information when you use our website, platform, and related services (collectively, the “Services”), or otherwise interact with us. We provide this policy to ensure transparency and to outline our data handling practices, which are aligned with U.S. privacy principles and internationally accepted standards. By using our Services, you agree to the practices described in this Privacy Policy. We encourage you to read it carefully in conjunction with our Terms of Service.

Scope of this Privacy Policy

This Privacy Policy applies to personal information handled by Get More Reviews in connection with our own Services. It covers data collected through our website, web application, and any online or offline interactions you have with us as a provider of the Services. Please note: This policy does not apply to any third-party websites, applications, or services that may be linked on our site or that you engage via our platform (for example, social media services or other providers we integrate with). Those third-party sites and services have their own privacy policies, and we are not responsible for their practices. We recommend reviewing the privacy policies of any external services you access.

Personal Information We Collect

We collect various types of personal information from business users and their customers in order to provide our Services. This includes:

  • Business Contact Information: If you are a business client, we collect information such as your full name, business name, business address, email address, and telephone number. We may also collect other business details you provide (e.g. industry or company identifiers) needed to set up and support your account.
  • Customer Contact Details: When you use our platform to request or manage reviews from your customers, you may upload or input your customers’ personal information, such as their full names, email addresses, and phone numbers. We collect this information only because you provide it to us for use within our Service (for example, to send review invitations or follow-ups on your behalf). You are responsible for obtaining any necessary consent from your customers before providing their information to us. We use your customers’ contact details strictly for the purposes of facilitating communications you initiate (such as review requests), in accordance with your instructions and applicable law.
  • Payment Information: If you purchase a subscription or pay for our Services, we (through our authorized payment processor) collect payment and billing details. This may include your credit card number, cardholder name, billing address, and other relevant financial information. Note: Payment information is typically processed directly by our third-party payment service provider; we do not store your full credit card details on our own systems, except for transaction references or as needed for billing records.
  • Technical and Usage Data: We automatically collect certain technical information when you interact with our website or platform. This includes data like your IP address, browser type, device identifiers, operating system, referring URLs, and information about how you navigate through our Services. We use cookies, web beacons (pixel tags), and similar tracking technologies to gather this data. For example, we may record your preferences, login times, pages visited, and actions taken on the platform. This helps us personalize your experience, remember your settings, analyze usage of our Services, and understand the effectiveness of our features and marketing. Please see the “Use of Cookies and Tracking Technologies” section of this policy for more details on these technologies and how you can control them.

     

We do not intentionally collect sensitive personal information (such as government ID numbers, financial account passwords, health or biometric data) through the ordinary use of our Services. We ask that you refrain from submitting such sensitive data on our platform. The personal information we collect is generally limited to business-related details and contact information necessary to perform our Services.

How We Use Personal Information

We use the personal information collected for legitimate business purposes in order to provide, maintain, and improve the Services. Specifically, we may use your information (and, where applicable, your customers’ information) to:

  • Provide and Operate the Services: We process your personal data to set up your account, provide you access to our review management platform, and deliver the functionalities you request. This includes using your information to enable features like sending review requests to customers, displaying collected reviews, and managing your dashboard and settings.
  • Manage Accounts and Customer Support: We use contact information to communicate with you about your account, to verify your identity when necessary, and to provide customer service. For example, we may use your email or phone number to respond to inquiries, provide technical support, or send you information about how to best use the platform.
  • Process Payments and Transactions: We use payment and billing information to handle subscription fees, process transactions, apply discounts or promotions, send invoices/receipts, and keep accurate financial records. This allows us to charge for Services and detect fraud or payment issues.
  • Send Service Communications: We will send you essential communications related to the Services. This includes notifications about important account activity (e.g. login alerts), confirmations of transactions or subscription status, changes to our terms or policies, or critical platform updates. These service-related announcements are necessary for us to fulfill our obligations and for you to stay informed of important information about the Services.
  • Marketing and Updates (with Consent): We may use your contact information to send you newsletters, product updates, promotional offers or other marketing communications if you have opted-in to such messages. Business contact details may also be used to provide recommendations or insights to help you get more value from our Services. You can opt out of marketing emails or messages at any time (see the “Your Rights and Choices” section below), and we will honor your choice. We do not use your customers’ contact information for our own marketing; customer information is used only to support your business’s communications as part of the Services.
  • Analytics and Improvements: We analyze usage data, feedback, and other aggregated information to understand how our Services are used and to improve them. This may include reviewing which features are most utilized, diagnosing technical problems, analyzing response rates to review requests, or researching how users interact with our website. The insights we gain help us optimize user experience, develop new features, and enhance the quality and effectiveness of our Services and marketing efforts.
  • Security and Fraud Prevention: Personal information may be used to monitor, detect, and prevent fraudulent or malicious activity on our platform. We track login activity and usage patterns to identify potential security threats or abuse of our Services. If we suspect fraud, spam, unauthorized access, or violations of our Terms of Service, we will use relevant data to investigate and take appropriate action. This may include using automated systems to flag suspicious behavior or using your information to verify accounts and ensure user authenticity.
  • Legal Compliance and Enforcement: We may process and retain personal data as needed to comply with applicable laws, regulations, and legal processes. For instance, we may use your information to fulfill reporting obligations, tax and accounting requirements, or to respond to lawful requests by public authorities (such as court orders, subpoenas, or government inquiries). Additionally, we may use personal information to enforce our agreements and policies, such as our Terms of Service, and to protect our rights or the rights and safety of our users, customers, or the public. This includes using data to assert or defend against legal claims, or to cooperate with law enforcement and regulatory authorities when required.
  • Research and Development: On an aggregated or de-identified basis, we may use information to research market trends, develop new products or services, and pursue innovative ways to enhance online review management. Individual identities are not relevant for these purposes – this research is aimed at improving our offerings for all users.

     

All customer contact details that you provide to us (i.e. information about your clients or end-customers) are used exclusively to perform the Services you have signed up for, such as sending review invitations or updates to those individuals on your behalf. We do not use your customers’ personal information for any independent purpose outside the scope of what you (the business client) direct us to do through the platform.

Communication Preferences: We may contact you through various channels to accomplish the uses outlined above – for example, via email, in-app notifications, postal mail, telephone, or text/SMS message. SMS Communications: If you opt in to receive text messages from Get More Reviews (for instance, to get real-time alerts or codes), we may use an automated dialing system to send those messages to the mobile number you provide. Standard message and data rates may apply according to your cellular plan. Opting into SMS is voluntary and not required to use our Services or make any purchase – it is entirely your choice. You can opt out of text messages at any time by following the instructions provided (such as replying “STOP” to a message or contacting us through the website), and we will respect your preference. Even if you opt out of marketing or optional communications, you will still receive essential service-related messages as described above.

How We Share Personal Information

We understand the importance of keeping your information private. We do not sell your personal information or your customers’ personal information to third parties for their own marketing or other independent uses. However, in the normal course of running our business and providing the Services, we may share personal information with selected third parties under the following circumstances:

  • Service Providers: We employ reputable third-party companies and individuals to perform certain functions on our behalf. These service providers have access to personal information only as needed to perform their specific tasks, and they are contractually obligated to protect it and use it only for the agreed purpose. Examples of service providers include: web hosting and cloud infrastructure providers (that store or process data for our platform), payment processors (to handle credit card transactions securely), email/SMS delivery services (to send communications to you or your customers), analytics providers (to help us understand Service usage), customer support tools, and security services (to detect and prevent fraud). We share the necessary information with these partners so that they can render their services to us. They are not permitted to use your data for their own unrelated purposes.
  • Business Advisors and Partners: In managing our company, we may need to share information with professional advisors and other entities that assist with our general business operations. This includes our accountants, auditors, insurers, attorneys, financial and tax consultants, and similar advisors. These parties may require limited access to personal data in order to provide guidance or ensure we are meeting our legal and financial obligations. For instance, our accountants may review transaction records (which include customer names or business details) during an audit, or our legal counsel may need to review user agreements or specific account data when providing advice. In all cases, we share data on a need-to-know basis and under duties of confidentiality.
  • Legal Compliance and Protection of Rights: We may disclose personal information when we believe in good faith that such disclosure is necessary to comply with a legal obligation or request, or to protect our rights, your rights, or the rights of others. This includes situations where it is necessary to:
    • Comply with applicable laws, regulations, legal processes, or enforceable governmental requests (for example, responding to a court order, subpoena, or law enforcement inquiry).
    • Enforce our agreements and policies, including investigating potential violations of our Terms of Service or other user agreements.
    • Protect the security or integrity of our Services, including investigating suspected fraud, abuse, or security threats.
    • Defend against or pursue legal claims in which personal data is relevant (for example, disclosing information in response to a court subpoena or as evidence in litigation).
    • Protect the rights, property, or safety of Trustivo LLC (the operating company behind Get More Reviews), our users, employees, or the public. If someone’s actions pose a risk of harm or illegal activity (such as identity theft, phishing, harassment, or other misuse), we may share information with the appropriate authorities or organizations to address those threats. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.
  • Aggregated or De-Identified Data: We may share information that has been aggregated (combined with other data) or anonymized in such a way that it no longer can be used to identify an individual person or business. For example, we might compile statistics about how many users operate in a certain industry or what percentage of customers respond to review requests, and share these insights in marketing materials or with partners. This aggregated/anonymous data cannot be linked back to you or any specific user. We use and share it to analyze trends, promote our Services, or collaborate on research without compromising anyone’s privacy.
  • Business Transfers: If Trustivo LLC undergoes a business transaction such as a merger, acquisition by another company, reorganization, or sale of all or a portion of its assets (including in connection with bankruptcy or similar proceedings), personal information may be transferred as part of that deal. In such cases, your personal data could be one of the transferred assets to the successor or purchasing entity, so that the Services can continue to be provided to you. If we are involved in such a transition, we will require that your personal information remains subject to the commitments we’ve made in this Privacy Policy (unless, of course, you consent otherwise or the law permits the new entity’s own privacy policy to apply). We will also provide notice on our website if a transfer of personal information occurs as a result of a corporate change.

     

Aside from the situations described above, we will not share your personal information with third parties unless you direct us to do so or give us your consent. If we ever need to share information for any other purpose, we will notify you and, if required, seek your permission.

Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information automatically when you use our Services. These technologies help us provide a smoother experience, personalize content, and measure the effectiveness of our platform and marketing. Below we explain the types of tracking technologies we use and your choices regarding them:

  • Cookies: A cookie is a small text file with a unique identifier that is placed on your browser or device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them). Cookies allow us to remember your preferences and recognize you when you return. For example, cookies enable easier login by remembering your username, they keep you logged into your account as you navigate the platform, and they store your interface settings (such as language or region preferences). We also use cookies to gather data about how you use the Services – for instance, which pages or features you access, and how you interact with content – so we can improve navigation and site design. Some cookies are essential for the website to function (for example, to process payments or load certain scripts). Others are functional or performance cookies that enhance usability or collect analytics information. Your choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or alert you when cookies are being sent. If you choose to disable or delete cookies, please note that some parts of our Service might not work properly – for example, you may have to re-enter information or your ability to use certain features may be limited.
  • Web Beacons (Pixel Tags): Web beacons, also known as pixel tags or clear GIFs, are tiny invisible images or code snippets embedded on webpages or in emails. They work in conjunction with cookies and allow us or our service providers to monitor user actions. For example, pixel tags in our website code help us track things like whether a page was viewed, which links were clicked, or whether an email we sent was opened and acted upon. Using pixel tags, we can collect information about usage and campaign effectiveness: we can see when you have opened our emails, if you forwarded them, or if you clicked on links within them. This data helps us gauge the success of our communications and learn what content is interesting to our users. It also allows us to optimize the placement of content and messages on our site. Like cookies, the information collected via pixels is generally not directly identifying you by name – but it may be connected to your email address or customer ID so that we can integrate it with other data we have about your account usage.
  • Analytics Tools: We use third-party analytics services to better understand how users interact with our Services. The primary analytics tool we use is Google Analytics, a widely-used service provided by Google, Inc. Google Analytics uses cookies and similar technologies to collect information about usage of our site anonymously and in aggregate. It provides reports to us on metrics such as how visitors find our website, which pages are most popular, how long users stay, and how they move through the site. It may collect data such as your IP address, device information, browser type, and browsing actions (e.g., pages viewed, links clicked). We use these analytics insights to troubleshoot performance issues, plan improvements to Service functionality, and understand the effectiveness of our marketing campaigns. Google may also use the data it collects from our site for its own analytics and advertising purposes, subject to its privacy policies. Your choices: If you don’t want data about your site visits to be collected by Google Analytics, Google provides an opt-out mechanism. You can install the Google Analytics Opt-out Browser Add-on which prevents Google Analytics from collecting information on your visits to our site (and others that use GA). Additionally, you can disable cookies as described above, which will reduce the data sent to analytics services. For more details on how Google Analytics processes data and how you can control that information, please visit Google’s own Privacy Policy and their site for safeguarding your data.

     

Advertising and Third-Party Tracking

We partner with third-party advertising networks and social media platforms to promote our Services and to deliver relevant advertisements on other websites or services. These partners use tracking technologies (like cookies and pixels) to collect information about your browsing activities over time and across different websites, including when you use our Services. Here’s how this works and what it means for you:

  • Third-Party Advertising Partners: We may work with companies such as Google, Facebook/Meta, and other ad networks or social platforms to display our ads on their sites or networks. For example, we might use Google Ads or Facebook Ads to show you an advertisement for Get More Reviews on a different website after you’ve visited our site (this type of advertising is often called retargeting). To do this, these companies use cookies or similar trackers placed on our site and others. The information collected through these trackers may include things like which pages you visited on our site, that you have an account, or that you performed certain actions (such as viewing a demo or clicking an offer). They combine this information with data from other sites in their networks to determine your interests and preferences, so they can serve you ads that are more likely to be relevant to you.
  • Personalized Ads: The data these third parties collect about your interactions with our Service (and other sites) may be used to profile your interests. For instance, if the tracking data indicates you are a small business owner looking at online reputation tools, you might later see advertisements for our review management service while browsing other websites. This is often known as interest-based advertising. We use these tools to reach people who are likely to be interested in our Services and to measure how effective our ads are. For example, our advertising partners provide us with aggregated reports that tell us if people who saw an ad later visited our site or signed up. This helps us optimize our advertising spend and content.
  • Data Use by Third Parties: Please be aware that when these third-party ad cookies or pixels are on our site, the companies operating them (like Google or Facebook) may collect data for their own purposes as well. They may combine information from our site with information from other sites you visit and build a broader profile of your online behavior. We do not have direct control over the information they collect or how they use it. That activity is governed by each third party’s own privacy policy. We encourage you to review the privacy policies and settings of the services you use (for example, Google’s Privacy Policy and Ads Settings, and Facebook’s Data Policy and Ad Preferences) to learn more about how they collect and use information for advertising, and to manage your preferences on those platforms.
  • Opt-Out of Targeted Advertising: Your choices: You have some control over how participating third parties use information for interest-based advertising. In addition to adjusting settings on services like Google and Facebook, you can visit industry opt-out sites. For example, the Digital Advertising Alliance (DAA) provides a tool at http://www.aboutads.info/choices where you can opt out of targeted ads from many major ad networks. Similarly, the Network Advertising Initiative (NAI) offers an opt-out program at http://www.networkadvertising.org/choices. Using these tools, you can choose to not receive targeted ads from companies participating in those programs. Keep in mind that even if you opt out of interest-based advertising, you may still see advertisements – they just will not be tailored to your inferred interests. Also, your opt-out choices may be stored via cookies, so if you clear your cookies or use a different device/browser, you might need to opt out again.
  • Do-Not-Track Signals: Some web browsers and devices offer a “Do Not Track” (DNT) setting, which is a way for you to signal that you prefer not to be tracked across websites. At this time, our systems do not respond to Do-Not-Track signals or similar mechanisms. We currently follow the practices outlined in this Privacy Policy regardless of any DNT signal. This means we will continue to collect cookies and tracking data as described above even if you have DNT enabled. However, remember that you have the ability to block or delete cookies manually, and you can opt out of third-party ad tracking as noted. We will continue to evaluate DNT and may update our approach if standards for responding to DNT signals become universally accepted.
  • Third-Party Tracking and Emails: We and our marketing partners may use tracking technologies in emails and on third-party sites to understand more about our audience and deliver personalized content. For example, if you receive a promotional email from us, it may contain a pixel that lets us know if you opened it or clicked any links. We might then use that information to follow up or remove you from certain lists if you’re not interested. Additionally, some of our partners might use hashed identifiers (like a scrambled version of your email address) combined with cookies to try to match your browser with other data they hold in order to serve you ads. While these cookies and pixels generally do not contain personally identifiable info in plain text, it is possible that by combining data from multiple sources, an advertising partner could associate your browsing information with you. All such activities by third parties are subject to their policies and are not directly controlled by Get More Reviews. We do not provide your customers’ contact information to third-party advertisers. Any sharing of data with advertisers is typically limited to device or browser information and is aimed at better reaching our business clients or prospective clients.

     

In summary, we use third-party advertising and tracking technologies to help market our Services and measure results, but you have the ability to opt out of much of this tracking if you choose, as described above. We strive to be transparent about these practices so you can make informed decisions.

Children’s Privacy

Our Services are intended for use by businesses and adults. We do not target or knowingly collect personal information from anyone under the age of 18. If you are under 18, you are not permitted to use our website or Services, and you should not send us any personal information. Parents or guardians should be aware that the Service is not designed for minors, and we do not intentionally process data from minors.

In compliance with U.S. privacy principles (including the Children’s Online Privacy Protection Act, which applies to children under 13), if we learn that we have inadvertently collected personal information from a child under 13 (or under the applicable age of consent in certain jurisdictions), we will take steps to delete that information promptly. If you believe that a minor may have provided us with personal data, please contact us through our website contact form so that we can investigate and address the issue.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. In practice, this means:

  • We keep your account information and any business/customer data you have stored in our platform for as long as you maintain an active account with us. This allows us to provide the Service to you continuously. If you decide to terminate your account, we will initiate deletion of your data from our active systems, as described below.
  • If you request deletion of your personal information (or your customers’ information) and we are able to fulfill that request, we will remove the data from our active databases. However, some residual data may remain in our backups or archives for a short period until those are cycled out, and we may retain certain information as necessary to comply with our legal obligations or for legitimate business purposes.
  • We may retain certain transactional and financial records (which could include personal information) for a period of time as needed for accounting, auditing, and tax purposes. For example, records of payments, invoices, and correspondence might be kept to satisfy legal requirements or resolve any disputes.
  • We also retain logs and security records as needed for detecting fraud, ensuring security, and enforcing our agreements. If you were involved in a dispute or violation of terms, we might retain relevant information to resolve that issue or to defend against potential legal claims.
  • In general, when you delete information or when your account is deleted, we follow a detailed process to remove or anonymize your data. We will either securely erase the information or, if deletion is not feasible (for example, because the data is stored in long-term backups), we will isolate it and put measures in place to prevent any further use of it until deletion is possible.

     

We strive not to keep personal data in identifiable form for longer than necessary. When we determine that we no longer need personal information (and no law or other justification requires us to keep it), we will securely delete, destroy, or de-identify it.

International Data Transfers

Get More Reviews is operated by Trustivo LLC in the United States. Wherever you are located, your personal information may be accessed, stored, or processed in the United States or other countries in which we or our service providers maintain facilities. This means that your data could be transferred outside of your home jurisdiction. For example, if you are located outside the U.S., your data will likely be transferred to and stored on servers in the U.S. (and potentially in other countries) in order for us to provide the Service.

Different countries may have different data protection laws and standards than your country of residence. It’s possible that the laws of the United States (or other countries where we process data) may not provide the same level of protection for personal information as the laws in your own jurisdiction. We want to assure you that, regardless of location, we handle your personal information as described in this Privacy Policy and in accordance with applicable law.

When we transfer personal information internationally, we take steps to ensure appropriate safeguards are in place to protect your data. These safeguards may include things like entering into standard contractual clauses or data processing agreements with our service providers that obligate them to protect information according to our requirements. We also only work with reputable third-party vendors that are committed to secure data practices.

By using our Services and providing information to us, you consent to the transfer of your personal information to the United States and to other jurisdictions as explained here. We will continue to protect the privacy and security of personal data regardless of where it is processed, and we will abide by any specific legal requirements for international data transfer that apply to us.

Information Security

We take the security of your personal information very seriously. Trustivo LLC has implemented a variety of technical, physical, and organizational measures designed to protect your data from unauthorized access, disclosure, loss, misuse, or alteration. These measures include:

  • Technical Safeguards: We use industry-standard security technologies to secure our systems. For instance, our website and platform employ encryption protocols such as HTTPS/TLS to protect data in transit between your device and our servers (this means that information like login credentials and other sensitive data are encrypted when sent to us). We also encrypt certain sensitive data at rest. Our databases are protected by firewalls and monitoring tools to prevent unauthorized network access. Additionally, we maintain intrusion detection and prevention systems to alert us of suspicious activities.
  • Access Controls: We limit access to personal information strictly to those employees, contractors, and service providers who need it to perform their job duties. All personnel with such access are bound by confidentiality obligations. We use authentication measures (like strong passwords and in some cases multi-factor authentication) to ensure that only authorized individuals can log into our systems and your account. Administrative access to systems with personal data is tightly controlled.
  • Organizational Policies: We have internal policies and training for our team regarding data protection and privacy. We ensure that our staff understands the importance of safeguarding personal data. Regular audits and reviews are conducted to ensure compliance with these policies. We also have incident response plans to handle any security breaches swiftly and effectively, should one occur.
  • Physical Security: The data centers and facilities we use (including third-party cloud services) employ physical security measures to prevent unauthorized access. This can include 24/7 security personnel, access badges, biometric scanners, CCTV surveillance, and secure entry points. Server rooms are typically accessible only to authorized technicians.
  • Routine Testing: We periodically test and evaluate our security measures to ensure they remain effective. This includes security assessments, vulnerability scanning, penetration testing, and keeping our software and infrastructure up to date with the latest security patches.

     

While we are committed to protecting your information, it’s important to note that no method of transmission over the internet or electronic storage is 100% secure. Despite our safeguards, we cannot guarantee absolute security of information. Cyber threats evolve, and there is always some risk of a breach.

Your role in security: We strongly encourage you to take steps to help keep your own information safe as well. Choose a strong, unique password for your Get More Reviews account and do not share it with others. If your account offers two-factor authentication or other enhanced security features, consider using them. Also, remember to log out of your account when using a shared or public device, and avoid clicking on suspicious links or giving out your account credentials to anyone. If you ever suspect that your account or information might have been compromised (for example, if you notice unauthorized activity), please contact us immediately.

In the event of a data breach or security incident that affects your personal information, we will notify you and the appropriate authorities as required by applicable law, and work to remediate the situation as best as possible.

Third-Party Integrations and External Links

Our Service may incorporate links or integrations with websites and services outside of our control. For example, you might find links on our site to resources like social media pages, or our platform may enable you to connect to third-party services (such as posting a review on Google or Facebook through our interface). If you choose to click on a third-party link or use an integrated third-party feature, please be aware that you will be engaging with a third-party platform, not Get More Reviews directly.

Any information you provide to those third parties, or that is collected by them when you use their sites or services, is governed by their privacy policies and practices, not ours. For instance, if you click a “Facebook” or “Google” button on our site, those companies may collect information through their tools, and your interactions will be subject to Facebook’s or Google’s privacy rules. We do not control how they collect, use, or share your data, and we are not responsible for the content, security, or privacy practices of any external websites or services.

We encourage you to exercise caution and read the privacy policy of any website or service that you visit via links from our platform. This includes understanding how those third parties might use cookies or gather data when you interact with their content through our Services. If you log in to our platform through a third-party single sign-on service or share content from our site on social media, information may be shared between us and that third party as part of the authentication or sharing process — again, such interactions are governed by the third party’s terms.

In summary, while using our platform you may encounter third-party links or features, and any data handling by those parties falls outside the scope of this Privacy Policy. We recommend reviewing their policies and settings to make informed decisions. If you have questions about what data might be shared with a particular third-party integration, feel free to reach out to us for more information.

Your Rights and Choices

We believe in giving you control over your personal information. Depending on your jurisdiction and our internal policies, you have certain rights and choices regarding how your data is used and managed. We extend many of these rights to all our users, regardless of location, as part of our commitment to privacy and good customer service. These rights include:

  • Access Your Information: You have the right to request access to the personal information we hold about you. This means you can ask us to confirm whether we are processing your personal data and, if so, provide you with a copy of that data or details about it (subject to some exceptions under law). For example, you may request a copy of the contact and account information you’ve provided to us.
  • Correct/Update Your Information: We strive to keep your personal data accurate and up-to-date. If you discover that any of your information is incorrect or outdated (for instance, you change your business address or your phone number), you have the right to request that we correct or update it. You can also often make these changes yourself by logging into your account settings and editing the relevant fields. For any information not editable through the platform, just contact us and we’ll make the correction.
  • Delete Your Information: You can request that we delete some or all of the personal information we hold about you. For example, if you discontinue using our Services, you may ask that we remove your account and personal data from our systems. We will make reasonable efforts to honor deletion requests. Keep in mind, however, that we may need to retain certain information for specific reasons – such as completing a transaction you initiated, for legal compliance (tax, accounting, legal holds), or to exercise or defend legal claims. If complete deletion is not possible (for instance, because the data resides in a backup or we must keep it for legal reasons), we will let you know and, if appropriate, isolate the data and ensure it’s not actively processed anymore.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing or promotional emails from us, you have the right to opt out at any time. You can unsubscribe by clicking the “Unsubscribe” link in any marketing email we send, or by adjusting your email preferences in your account settings if that feature is available. Similarly, if we send promotional SMS messages, you can usually opt out by texting “STOP” in reply or following the instructions provided in the message. You can also always contact us to request removal from our marketing lists. Please note that after you opt out, it may take a short time to fully process your request, during which you might still receive communications already in the pipeline. Important: Even if you opt out of promotional messages, we will still send you essential service-related communications (as outlined earlier) when necessary. These are not promotional, but rather informational (for example, a notice of an upcoming billing renewal, a security alert, or changes to this Privacy Policy).
  • Restrict or Object to Certain Processing: You have the right to object to or ask us to limit our processing of your information in certain situations. For instance, if you feel our use of your data for analytics is not appropriate, you can let us know. We will consider all objections and determine if we have a compelling legitimate interest to continue processing or if we must comply with your request. In practice, we provide various opt-outs (as described in the Cookies/Advertising sections) for specific types of processing like third-party tracking. If you have any concerns, we encourage you to reach out.
  • Withdraw Consent: In cases where we are processing your personal information based on your consent (rather than another legal basis), you have the right to withdraw that consent at any time. For example, if you gave consent to receive marketing emails or to have us process your customers’ data in a certain way, you can later withdraw consent. This will not affect the lawfulness of any processing we conducted prior to your withdrawal, but it will mean we stop the specific activities you no longer consent to (such as sending marketing, etc.).
  • Download/Port Your Data: As a business user, you might want to retain a copy of your data (for instance, your list of customers or reviews). Our platform provides ways for you to download certain information (like exporting your customer list or review reports). If you require assistance retrieving your data in a structured, commonly used electronic format (data portability), please let us know, and we will help you obtain the information that you have provided to us.
  • Lodge a Complaint: We are committed to resolving any privacy concerns with you directly. However, if you believe we have not adequately addressed your questions or concerns, you may have the right to lodge a complaint with a supervisory authority or regulator in your country. For example, if you are in the European Union, you can contact your local data protection authority. If you are in the United States and feel we have misused your data in violation of law, you might reach out to agencies like the FTC or your State Attorney General’s office. We hope it never comes to that, and we invite you to contact us first so we can do our best to fix the issue.

     

Exercising Your Rights: To exercise any of the rights described above, please contact us via our website contact form (see the “Contact Us” section below). Describe your request with sufficient detail that we can understand and respond to it. We may need to verify your identity before fulfilling certain requests (for example, we might ask you to confirm some account details or provide identification) to ensure that we do not disclose information to the wrong person or delete the wrong account.

We will respond to legitimate requests as promptly as possible, generally within 30 days as a guideline. If we need more time or cannot fulfill your request (due to legal obligations or other reasons), we will inform you of that and explain our reasoning. There is usually no cost for making a request, but excessive or unfounded requests may be subject to a fee or refusal under certain privacy laws.

We want you to feel confident and in control of how your personal information is used. Please do not hesitate to reach out if you have any questions or need assistance with managing your data or preferences.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or for other operational reasons. When we make changes, we will post the updated Privacy Policy on this page and adjust the “Effective Date” at the top to indicate the date of the revision. Changes are effective immediately upon being posted here, unless we specify otherwise.

If the changes are significant, we may also notify you through additional means, such as by sending an email notification to account holders or by placing a prominent notice on our website. However, we encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Services after any updated Privacy Policy has been posted will signify your acceptance of the modified terms. If you do not agree with any changes to this Privacy Policy, you should stop using the Services and contact us to deactivate your account if needed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Trustivo LLC (operator of Get More Reviews) handles your personal information, please reach out to us. The best and only way to contact us for privacy inquiries is through the contact form on our website. Visit our official Get More Reviews website and navigate to the “Contact Us” page to send us a message.

When you contact us via the website form, please provide a clear description of your question or issue, along with your preferred contact information. Our team responsible for privacy and data protection will review and respond as soon as possible.

Please note that we do not offer contact via phone or a physical mailing address for privacy matters – all communications should be initiated through the online contact form. This helps us ensure that your inquiry is routed to the appropriate staff and handled in a timely, secure manner.

We value your privacy and will be happy to answer any questions or address concerns you might have about this policy or our data practices. Thank you for trusting Get More Reviews with your business – we are dedicated to maintaining that trust through our commitment to privacy and security.